Customer Testimonials

Yook my truck in with a problem and left with the same problem 325.00 later!

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Will buy there again, and again. I bought a '15 Grand Cherokee. The staff was very low pressure, completely unlike other dealers. The car was delivered in immaculate condition, excellent value compared to the book value on kbb, they even topped up the tank! Overall very accommodating, professional, helpful, the way car buying should be.

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If I could go to 0 stars I would. Bought a new Jeep. Was told they had a soft top in stock, so I bought it with a 4 hour install quote. Turns out the part was in a facility in the mid-west and would take 2 weeks to get. We agreed to cancel the install and credit what was already paid. I received a check for $180 less than the 4 hour install quote. Chased them for 2 months only for them to finally pick up and come up with some parts discount excuse that isn't on the quote and wasn't communicated in ... Read More

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DealerRater - Aug 16, 2021

If I could go to 0 stars I would. Bought a new Jeep. Was told they had a soft top in stock, so I bought it with a 4 hour install quote. Turns out the part was in a facility in the mid-west and would take 2 weeks to get. We agreed to cancel the install and credit what was already paid. I received a check for $180 less than the 4 hour install quote. Chased them for 2 months only for them to finally pick up and come up with some parts discount excuse that isn't on the quote and wasn't communicated in any capacity. Said I'd send them the quote - they said don't bother and told me sending me the full credit wasn't worth their time. In summary - being patronized as a "youngster", told I wouldn't be getting a refund for services not rendered, and told to "pound sand" isn't what I would expect from a car buying experience. PS - the top was later installed at Kelly Jeep in Lynnfield in AN HOUR. Worth the drive - go to another Jeep dealer who actually abides by simple letter of the law. Avoid these crooks.

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My 2020 Jeep is the 4th one I have owned and the sales experience with Bodwell was by far the best one I have had anywhere. Evan Paione, the sls mgr, is a real asset to Bodwell. From day one he bent over backwards to make the sales experience excellent. There was never any pressure and he and his organization consistently went out of their way in spite of the crazy times in which we live. If their service group is half as good as their sls team, Bodwell will be a total home run! Ralph Davies

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Bodwells goes above and beyond during the purchase to make sure you are getting the right vehicle for your wants/needs. They also take the time to make sure you know all of the different packages and features of the vehicle. You can study it all online and think you know it all, but there's so much more that they help with. There's no pressure and it was a very easy process. I will certainly go back and will continue to recommend them to friends and family. Service is just as easy. They aren't going to push ... Read More

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DealerRater - Dec 21, 2019

Bodwells goes above and beyond during the purchase to make sure you are getting the right vehicle for your wants/needs. They also take the time to make sure you know all of the different packages and features of the vehicle. You can study it all online and think you know it all, but there's so much more that they help with. There's no pressure and it was a very easy process. I will certainly go back and will continue to recommend them to friends and family. Service is just as easy. They aren't going to push services that you don't need and you're only paying for the time they actually take to get the job done.

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I purchased a new 2015 dodge durango from this dealer. I recently brought it in for an engine light that was coming on, going off, and sometimes flashing. I explained the problem they said no worries they would check it out. They called said it just needed spark plugs $340.00 for spark plugs to be replaced. They also at the same time tried to tell me I needed a new radiator it was leaking (it is not per dealer #2) I took the vehicle back and within 10 miles the engine was having the exact same problem. I brought the car back asked them ... Read More

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DealerRater - May 14, 2018

I purchased a new 2015 dodge durango from this dealer. I recently brought it in for an engine light that was coming on, going off, and sometimes flashing. I explained the problem they said no worries they would check it out. They called said it just needed spark plugs $340.00 for spark plugs to be replaced. They also at the same time tried to tell me I needed a new radiator it was leaking (it is not per dealer #2) I took the vehicle back and within 10 miles the engine was having the exact same problem. I brought the car back asked them to access the problem again and credit me for the labor that obviously didn't fix the issue. They refused to credit that labor. I took it to another dealer who in less than an hour told me about 4 additional problems that the car had and needed attention that the other dealer failed to mention. If you bring your car to them you better know what needs to be replaced. They will do the bare minimum, not review what may be the root of the problem and just attempt to patch repair the job so you'll be back in or bringing it to another dealer later on. If I Could give the quality of work a 0 I would.

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We first went to the service department that solved a problem in our Jeep that no one else had been able to figure out. Joe said; "I'm going to give you a car to use and we are going to work on this till we solve the problem." AND they did! That was 6 years ago and we have had excellent service from them on our two Jeeps ever since. We have purchased three Jeeps from Bodwell and always felt we were treated fairly, got the best price for our trade-in and a good value on the Jeeps ... Read More

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DealerRater - Jun 20, 2017

We first went to the service department that solved a problem in our Jeep that no one else had been able to figure out. Joe said; "I'm going to give you a car to use and we are going to work on this till we solve the problem." AND they did! That was 6 years ago and we have had excellent service from them on our two Jeeps ever since. We have purchased three Jeeps from Bodwell and always felt we were treated fairly, got the best price for our trade-in and a good value on the Jeeps purchased. They really are the BEST!

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The employees at Bodwell went above and beyond to get me into the Jeep I dreamed about. Working with every request I had and giving me an excellent offer on my trade in. I highly recommend them and will continue to make future purchases through their dealership.

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Mike StPierre convinced me that the Jeep Compass was the best of Jeep with lower mpg that I was looking for. I have owned several Jeep models, Grand Cherokee, Cherokee, Wrangler and Rubicon. I just wanted a Jeep with low miles and low MPG. I took it out for a drive, seemed it would be just getting used to a smaller vehicle. The day after taking delivery of the brand new Compass I put about 65 miles on it. It was making a "shudder" going at different speeds, I also found that this model was very low quality in ... Read More

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DealerRater - Dec 4, 2016

Mike StPierre convinced me that the Jeep Compass was the best of Jeep with lower mpg that I was looking for. I have owned several Jeep models, Grand Cherokee, Cherokee, Wrangler and Rubicon. I just wanted a Jeep with low miles and low MPG. I took it out for a drive, seemed it would be just getting used to a smaller vehicle. The day after taking delivery of the brand new Compass I put about 65 miles on it. It was making a "shudder" going at different speeds, I also found that this model was very low quality in its interior, poor handling, 9 speed is a joke, I felt like I was driving an old Vega! Remember those?? I brought the Compass back to Mike ( I won't even call it a Jeep) to let him know my displeasure and disappointment with this vehicle and the fact that it had a random"shudder" happening. Long story short, the service dept had the Compass the first 30 of 90 days that I owned it as the problem was getting much worse, the put nearly 50" miles on my new car before the found that it had a faulty abs sensor! And a couple of other problems having to do with the breaking. In the mean time I told Mike and The owner Jim that I did not want to keep this vehicle and I was told by Mike that he had a Jeep Cherokee with the things I'd want and it only had 95,000 miles on it!! He obviously does not know or really care about his customers. This started the first of August and is not settled yet, the attorney generals office is working with me but all Bodwell will do is offer an extended warranty on this piece of junk! To this day, I have had to make all contact with Mike and Jim Bodwell- never once did either of them reach out to me, not once from the day I dropped a check for this car!! But, early on, Jim would ask my coworker how I was doing?? I always put up positive reviews for great service etc. if I'm not satisfied, I just don't go back and being a former multi business owner I took reviews very seriously. This vehicle is an entry level Jeep, very poor crash tests results and the poorest quality of material and workmanship I have ever encountered. I also have had several conversations with Chrysler and they were not impressed with the level of customer service from the owner or the sales rep of this dealership that I have received.

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The Bodwell staff, and especially Leo Gibbons, made buying my new Wrangler low stress and low pressure. They made me feel worth their time and used that time to be extremely helpful. Mr. Gibbons ended up working late to ensure I knew all the ins and outs of my new Jeep. They even filled the fuel tank and gave the Jeep a fresh wash before I left. Bodwells will be my first stop next time I am looking for a vehicle.

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We recently purchased a new jeep from Bodwell. Overall the experience was very pleasant and no pressure to buy. We worked with Leo and he even gave us discounts matching those of a fair price on KBB without asking! Really enjoyed the entire process even when I ignore the excitement associated with buying a new car. Would really recommend this dealership if you are in the market to buy a car.

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I was very happy with how my purchase ( Dodge Nitro) was handled and also what they gave me for my trade in! My Nitro had to have a repair to the oil pan, I was treated as though I had made purchased out of the showroom, which I did not. I highly recommend Bodwell for purchase, trade, and service! Sales and service were exceptional, fun, personable and trustworthy.

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I brought my car for a simple transmission flush on June 30th. I was very clear that I needed the car back by the end of the day Thursday, July 2nd, and if they couldn't complete it I would bring it elsewhere. They never called, and when I went to pick it up, it was locked in the garage. It took nine days before they were willing to give it back. No work was done, yet they charged me $100. On the 6th day the owner tried to blow me off. He kept making excuses that his employees needed to ... Read More

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DealerRater - Jul 10, 2015

I brought my car for a simple transmission flush on June 30th. I was very clear that I needed the car back by the end of the day Thursday, July 2nd, and if they couldn't complete it I would bring it elsewhere. They never called, and when I went to pick it up, it was locked in the garage. It took nine days before they were willing to give it back. No work was done, yet they charged me $100. On the 6th day the owner tried to blow me off. He kept making excuses that his employees needed to sign off on it before I could get it back, and that he couldn't. The reputable mechanic I brought my car to completed the work in a few hours for half the price Bodwell quoted me.

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I was very happy with how my purchase ( Dodge Nitro) was handled and also what they gave me for my trade in! My Nitro had to have a repair to the oil pan, I was treated as though I had made purchased out of the showroom, which I did not. I highly recommend Bodwell for purchase, trade, and service! Sales and service were exceptional, fun, personable and trustworthy.

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I purchased my 2010 dodge Avenger R/T from this dealership and will never again walk on their lot. My car broke down they had it for a week without even looking at it. When they finally got around to it they said the computer needed updating. What!!! It seems no one has ever heard about this and then charged me $218.00. a few days later my car brakes down again same thing wouldn't start. Then it occurred to me my gas cap since I just filled it , same as the first time, sure enough my gas cap needed replacing , $22.00 . My ... Read More

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DealerRater - Oct 13, 2014

I purchased my 2010 dodge Avenger R/T from this dealership and will never again walk on their lot. My car broke down they had it for a week without even looking at it. When they finally got around to it they said the computer needed updating. What!!! It seems no one has ever heard about this and then charged me $218.00. a few days later my car brakes down again same thing wouldn't start. Then it occurred to me my gas cap since I just filled it , same as the first time, sure enough my gas cap needed replacing , $22.00 . My car has been fine ever since . Then I take it back for a service and inspection they tell me I need brakes all the way around and 4 new tires. I told them I would have my husband take care of it and come back for the inspection . My husband takes my car to another service center and they tell him my brakes are fine but the tires weren't the best but they will pass inspection but should be replaced withen so many miles which was fine I had my winter tires put on early and got the inspection . I wiill never go back and will tell anyone who asks not to go there. They will lie to you and rip you off for your hard earned money . Never again !!!!!

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We owned mini vans for over 20 years, and of all the service locations we've used, Bodwell is hands dovewn the best. We just had our 2008 T&C serviced after noting some significant shimmy and noise from the front end. It turned out to require front bearings, new front brakes, calipers, rotors, new rear cylinders, pads, and so forth... totally almost $2,000. After I contacted Chrysler directly, Bodwell and Chrysler were able to do the bearings at no charge, saving me over $600! Work was done right and the folks were 100% professional. We bought this van when our previous on developed ... Read More

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DealerRater - Aug 18, 2014

We owned mini vans for over 20 years, and of all the service locations we've used, Bodwell is hands dovewn the best. We just had our 2008 T&C serviced after noting some significant shimmy and noise from the front end. It turned out to require front bearings, new front brakes, calipers, rotors, new rear cylinders, pads, and so forth... totally almost $2,000. After I contacted Chrysler directly, Bodwell and Chrysler were able to do the bearings at no charge, saving me over $600! Work was done right and the folks were 100% professional. We bought this van when our previous on developed electrical problems at about 10 years old... I didn't want to have to deal with what I suspected would be a recurring problem. Before trying to sell it, our daughter's car broke down completely, so I asked them to have look at the van's problem, and they found/fixed it for $65! Nearly 3 years later that van still runs great! I was a car mechanic in the late 70's and was very impressed with their ability too diagnose such a problem so quickly. They are highly recommended!!

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Found dealership prices in new vehicle to be much higher than other local dealerships. When owner found out I purchasing elsewhere he was rude and condescending. Reccomend doing your homework before closing any deal with them. It amazing to me that this type of negative customer service is tolerated by any one

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BODWELL'S DID NOT fix our car and charged $255. A local independent mechanic repaired the car for $65. Bodwell refused to accept responsibility. We almost dumped this car because Bodwells told us the car needed a new dash cluster and that Chrysler no longer serviced it. (By the way they charged us $790 just 4 years ago for a NEW DASH CLUSTER) Never did they offer a solution to this problem! They further wasted my time on the phone (never returning my calls) and finally in person. I wouldn't buy a car from BODWELL'S because their service and customer service departments ... Read More

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DealerRater - Sep 16, 2012

BODWELL'S DID NOT fix our car and charged $255. A local independent mechanic repaired the car for $65. Bodwell refused to accept responsibility. We almost dumped this car because Bodwells told us the car needed a new dash cluster and that Chrysler no longer serviced it. (By the way they charged us $790 just 4 years ago for a NEW DASH CLUSTER) Never did they offer a solution to this problem! They further wasted my time on the phone (never returning my calls) and finally in person. I wouldn't buy a car from BODWELL'S because their service and customer service departments are terrible. They are NOT the LL Bean of Maine car dealerships!!! They wouldn't even refund the labor portion of their bill.

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